Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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Joobi provide free support service to jNews Free and jStore users. However, Joobi free support does not include debugging for issues specific to your site.

A bug must be producible by everyone and in the Joobi demo site. If you have issues specific to your site only and require an experienced Joobi developer to debug, then you need to buy the Support Service.

What's included?

  • Support response within 24h depending on complexity (NO Weekends)
  • We will handle your support request like a paid member during your active subscription
  • We will login in to your site and conduct some diagnostic
  • If bug is found within Joobi Application, we will include it in the release or fix it in your site depending on complexity

What's NOT included?

  • We will not fix any third party conflict
  • We do not diagnose server related issues
  • CSS/JS conflicts caused by templates or third party extensions
  • Code modifications

Just for your information...

Joobi Free Support includes the following:

  • 48h-72h response time (usually within 24h)
  • Setup and configuration guidance by providing you link to articles.
  • Product and general questions
  • No debugging /Support won't login to your site to debug

Do NOT buy this service if you don't need diagnostic assistance. 

Those subscriptions are valid only to jNews Free and jStore users. Paid members with expired subscription are not eligible.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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