Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

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Joobi experienced professionals can assist you with setup and configuration base on your requirements. Having said that, we can only setup for features which are available in the current stable release version.

We highly recommend to contact us first via VIP Ticket or LiveChat before purchasing the setup package to ensure that your requirements are feasible.

What's included?

  • Ensure Joobi applications are configured to run smoothly
  • Setup and Configure Joobi applications base on your requirements using available product features
  • Perform a series of samples to make sure the product is properly working
  • We will update your Joobi applications to the latest version. In the case that you made a custom code in the core files, we do not restore your custom code addon.

What's NOT included?

  • We will not setup Joomla or WordPress ssite settings not related to Joobi Applications
  • We do not install/configure your plugins/themes that are not part of Joobi Applications
  • We do not accept data entry job, we only provide samples to ensure your requirements are met
  • Joomla / WordPress training
  • Custom functionality add-on
  • Design improvements
  • We do not setup Joomla work not related to Joobi Apps such us Menus, Modulesm Language and Plugins.

Just for your information...

Before we can proceed with installation service we will need you to provide:

  • Detailed requirements—specific application setup
  • Access to your website administrator area
  • Fully paid installation service

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

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