Support is currently Open

Joobi support hours are from 7:00 - 21:00 from monday to friday (GMT +1)

Announcement

[April Release] New features and bug fixes. Visit this article to see the complete changelog.

[New App—Beta Ready] jNewsletters is now ready for Beta Testing. jNewsletter is a Free newsletter app to replace jNews Free. If you'd like to help us beta test click here to participate.

[Template Update] Marktplatz 3.1.17 update. Visit the changelog.

  1. Home
  2. Documentation
  3. Joomla
  4. jMarket
  5. Payments

Note: This is not 24/7 support. We only able to provide support during our working hours 7:00-21:00 GMT Monday to Friday including Holidays. We do not offer weekend support, but if you have the need please contact us for more details (fees may apply).

What's included?

  • We will fix any urgent and critical issues related to Joobi products that stops you from having a working website. If your issue can wait for the next release, please don't buy this service.
  • We will fix issues for Joobi products with outdated versions or site that are unable to update due to custom work.
  • We will provide support directly via email and skype if needed
  • We will fix CSS/JS issues related issues that cause Joobi products to malfunction.

What's NOT included?

  • We will not fix any third party conflict
  • We do not diagnose server related issues that result from poor server quality. We might recommend you to move to a new host or upgrade your server to a better performance.

Benefits

  • First in the queue for specialist attention
  • It's like having your own personal developer
  • Fastest possible response to break/fix report
  • If you have a customized Joobi products and is unable to update, Joobi specialist can fix any Joobi issues that stops you from having a functional site. Note that we do not add features which are available in the latest version, we only fix for issues that may arise.

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Latest Template

marktplatz-banner-sm

 

template-bundle-sm

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison

Contribute

joobi-custom-service